IT Support Specialist
Rancho Cordova, CA
Full Time
SK pharmteco Corporate
Entry Level
SUMMARY
SK pharmteco (SKPT, the Corporation) is a U.S.-based global Contract Development and Manufacturing Organization (CDMO) that consolidates the operations of sites worldwide – Korea, France, Ireland, The United States (CA, TX, and PA). Built on over 75 years of experience, SK pharmteco is a trusted partner specializing in the manufacture of small molecule APIs and intermediates, viral vectors for gene therapies, cell therapies, registered starting materials and analytical services for the pharmaceutical industry worldwide.
We are seeking a professional, skilled and passionate IT support specialist whose primary role will be to manage the IT infrastructure and daily operational needs at our corporate office as well as support with end user computing. The IT support specialist will be responsible for ensuring the reliability, security, and efficiency of our IT systems at this location, providing technical support, and collaborating closely with other internal IT teams to maintain optimal performance. This role requires a proactive professional who uses their experience and expertise to problem-solve and create a world class IT infrastructure offering. The ideal candidate must be willing to collaborate and have a can-do; team-first mindset.
This is an on-site position at our Corporate Office in Rancho Cordova, CA.
KEY RESPONSIBILITIES
Note: This job description is intended to convey information essential to understanding the scope of the job role. It is not intended to be an exhaustive list of qualifications, responsibilities, and skills required. Additional duties may be assigned as necessary.
SK pharmteco Inc., an equal opportunity employer who prohibits discrimination and harassment of any type, and affords equal employment opportunities to employees and applicants.
We are seeking a professional, skilled and passionate IT support specialist whose primary role will be to manage the IT infrastructure and daily operational needs at our corporate office as well as support with end user computing. The IT support specialist will be responsible for ensuring the reliability, security, and efficiency of our IT systems at this location, providing technical support, and collaborating closely with other internal IT teams to maintain optimal performance. This role requires a proactive professional who uses their experience and expertise to problem-solve and create a world class IT infrastructure offering. The ideal candidate must be willing to collaborate and have a can-do; team-first mindset.
This is an on-site position at our Corporate Office in Rancho Cordova, CA.
KEY RESPONSIBILITIES
- Serve as the primary IT point of contact for the Corporate office. Independently managing daily technical operations while escalating complex issues to the remote IT team as needed.
- Maintain and troubleshoot IT systems, including servers, networks, and end-user devices (PCs, peripherals, and accessories).
- Perform networking tasks, such as cabling, configuration, and connectivity troubleshooting.
- Execute IT projects independently, including network upgrades, software rollouts, and initiatives to optimize IT infrastructure.
- Provide general support to employees, resolving hardware/software issues and managing user account administration at the corporate office, and when required at other SKPT locations.
- Track, document, and resolve IT tickets in a timely manner, ensuring accurate updates and closure.
- Install, configure, and maintain software applications (e.g., Microsoft Office 365, Teams, Outlook).
- Collaborate with the remote IT team on larger projects and escalate issues requiring advanced expertise.
- Actively contribute and support global IT projects, ensuring they are completed on time and within budget.
- Implement and monitor security protocols to protect company data and systems from cyber threats.
- Participate in after-hours network upgrades and be available 24/7 for major outages (emergency situations only).
- Adhere to company IT policies and procedures while suggesting improvements based on onsite observations.
- Ensure all IT operations comply with relevant laws, regulations, and company policies.
- Associate’s degree in Computer Science, Information Technology, or a related field (equivalent work experience considered)
- At least 3 years of experience in a similar role – IT administration, network management.
- Strong knowledge of Windows/Linux operating systems, networking protocols, and IT security principles.
- Experience with Active Directory, virtualization technologies, and cloud-based services.
- Must work independently with no supervision.
- Excellent troubleshooting skills, strong communication and interpersonal skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- A can-do attitude.
- Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or Cisco CCNA are a plus.
Note: This job description is intended to convey information essential to understanding the scope of the job role. It is not intended to be an exhaustive list of qualifications, responsibilities, and skills required. Additional duties may be assigned as necessary.
SK pharmteco Inc., an equal opportunity employer who prohibits discrimination and harassment of any type, and affords equal employment opportunities to employees and applicants.
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